News & Events

My-Villages Sees Growth in Local Service Industry Automation in 2015

A major part of this growth will be technology tools that help local service providers communicate and coordinate with their existing customers about essential tasks

HOBE SOUND, Fla. – Dec. 24, 2014 – My-Villages, a leading technology provider for consumers and service professionals, today announced that in the coming year, it foresees significant growth in local service industry automation. A major part of this growth will be technology tools that help local service providers communicate and coordinate with their existing customers about essential tasks, appointments and ongoing service needs.

“Customers are fully wired and mobile, and they expect their service providers to be the same. In 2015, we expect to see a shift toward online communication and collaboration between consumers and their service pros,” said Kevin Hutchinson, founder and CEO of My-Villages. “Small and medium-sized service businesses will be looking for solutions that avoid the time-consuming back-and-forth phone calls and emails that interfere with providing fast, accurate and attentive customer care. ”

Automation has already started in the local service provision marketplace, in the form of online bidding and lead-generation services. The next step will be online tools for customers and service pros to coordinate service by electronically sharing tasks. These tools will allow customers to send not only written requests, but supplementary photos or videos to support those requests.

“What helps local services businesses grow is the ability to stay in touch with customers to work quickly and efficiently. We envision all kinds of businesses – from plumbers to car dealers to HVAC specialists – using automation to manage tasks, send reminders and keep clients updated on appointments and other relevant information,” added Hutchinson.

In the past 18 months, My-Villages has delivered this exact automation scenario for the leisure boating industry. My-Villages’ front-office solution, The Boat Village, is helping local boat yards, marinas and other businesses manage customer interactions, service coordination and task management. The company also has an integrated solution for the back office, DockMaster, which allows marine businesses to automatically manage work orders, estimates, parts ordering, accounting and other tasks.

“Customers are used to engaging with banks, taxi services, airline companies and other key service professionals via smart phones and tablets, and many now prefer this fast form of communication. My-Villages has taken that trend, and applied it to local services businesses that are highly task-oriented. In 2015 we anticipate a significant uptick in more service pros seeking this type of technology,” added Hutchinson.

Find My-Villages on Facebook at My Villages, on Twitter @myvillagesinc, or visit www.my-villages.com.


About My-Villages

My-Villages is a technology company dedicated to helping people better maintain and operate the things they own. My-Villages connects owners with their service professionals, making it easier for owners to request service, and more efficient for professionals to deliver superior customer care. My-Villages’ two key product lines include The Boat Village, an online service coordination and digital boat management platform, and DockMaster, the leading software suite for marine businesses. Learn more at www.my-villages.com.

Media Contact:
Patty Buchanan
Fastlane Communications
(973) 670-1203
patty@fastlane.co

Company Contact:
Cam Collins
My-Villages
(561) 472-8783
cam.collins@my-villages.com

My-Villages Integrates The Boat Village and DockMaster

New, integrated system creates the marine industry’s first front-to-back tool for managing customer communication, service coordination, task management, work orders, parts ordering, accounting and more

HOBE SOUND, Fla. – Dec. 9, 2014 – My-Villages, a leading technology provider for consumers and service professionals, today announced that starting in January 2015, the company will be offering boat yards, dealers and other boat businesses a simpler, more automated way of serving their customers. My-Villages has integrated its two solutions – The Boat Village customer communications platform and the DockMaster back-office software suite – creating the marine industry’s first front-to-back tool for managing customer interactions, service coordination, task management, work orders, parts ordering, accounting and more.

The new integrated solution simplifies customer communication, eliminating the need for multiple phone calls, faxes, emails and texts. Customers enter task requests via The Boat Village, and those tasks are routed directly to the service manager. The tasks are then turned into a DockMaster estimate. The service manager can allocate man hours, order parts and finalize the estimate for the customer. Using the Boat Village, the customer can approve the tasks on the estimate, add photos or video, ask questions, provide further input and receive updates on work underway.

The integration of DockMaster and The Boat Village means that service organizations do not need to enter customer and boat information into both systems. Information can be accessed and updated in either one, and the systems automatically synchronize. Service pros and customers can store information about tasks performed, and easily track communications on a given task. Throughout the lifecycle of the work order, all information – including accounting information – is streamlined in the integrated systems.

“This new, integrated front-to-back system allows service professionals to process customer-requested work tasks online, and then integrate those tasks into a traditional work order,” said Kevin Hutchinson, the founder and CEO of My-Villages. “Customers can upload photos and video as part of their service tasks, and receive system-generated emails to keep them informed and up to date on the progress of the work. Improved communication and task management enables service teams to deliver projects more efficiently, vastly boosting customer satisfaction.”

The first companies that will utilize the new integrated system include Whiticar Boat Works of Stuart, Fla.; FastBoats Marine Group in Pompano Beach, Fla.; Northshore Yachtworks of Vancouver, British Columbia; and Portland Yacht Services of Portland, Maine.

“We have been looking forward to this integration since My-Villages acquired DockMaster at the end of 2013,” said My-Villages customer Jason Curtis, VP of Operations at Portland Yacht Services. “Allowing customers to electronically agree to tasks on a work order, before the work begins, will dramatically improve the accuracy, quality, and efficiency of communications with our customers. It will bring us to a whole new level of customer care and service.”

John Nassichuk, General Manager of Northshore Yachtworks, added: “Today’s boating customers are fully wired, and expect their service providers to be the same. This new, integrated system for service coordination and management will allow us to better manage customer interactions and our own workflow within the same IT solution. Together, The Boat Village and DockMaster will help to improve customers’ experiences to build loyalty, and should ultimately create new business opportunities for us.”

Find My-Villages on Facebook at My Villages, on Twitter @myvillagesinc, or visit www.my-villages.com.

About My-Villages

My-Villages is a technology company dedicated to helping people better maintain and operate the things they own. The company improves communication and coordination between product owners, manufacturers and industry service professionals, using mobile technology to simplify life for the consumer and help businesses engage customers more effectively. My-Villages’ two key product lines include The Boat Village, an online service coordination and digital boat management platform, and DockMaster, the leading software suite for marine businesses. Learn more at www.my-villages.com.

Media Contact:
Patty Buchanan
Fastlane Communications
(973) 670-1203
patty@fastlane.co

Company Contact:
Cam Collins
My-Villages
(561) 472-8783
cam.collins@my-villages.com