MyTaskit’s Cam Collins discusses how not having a maintenance plan can keep you at the dock instead of enjoying your boat. Read the full article on Captain Ken Kreisler’s Boat and Yacht Report
MyTaskit serves three out of four Hall of Fame dealers from Boating Industry’s Top 100
West Palm Beach, Fla. – Dec. 15, 2015 – MyTaskit, provider of the easiest-to-use and most complete service coordination and boat management platform, finished 2015 with significant gains in revenue and market share. The number of users coordinating their business with the MyTaskit Pro Coordination module jumped 300 percent in 2015. Hundreds of marine service professionals are taking advantage of the Coordination module to streamline communication with customers and staff, thereby improving service delivery, reducing business costs, and providing their customers a leading edge, modern service experience. In addition, another 600 businesses have signed up for the free version of the MyTaskit app so they can manage their online business profiles and be found by consumers, and to be able to respond to consumer service inquiries.
MyTaskit also counted three out of four of the Top 100 Hall of Fame members (dealers that have been named No. 1 dealer twice) as its customers: Legendary Marine, Galati Yachts and Prince William Marina. The ranking is based on Boating Industry’s annual Top 100 Marine Dealers of 2015, and was announced at the Marine Dealer Conference & Expo last month in Orlando, Fla. The No. 1 dealer, Gordy’s Lakefront Marine, Fontana, Wis., is a MyTaskit customer. All told, seven of the 20 top U.S. marine dealers are clients.
MyTaskit offers a free web app accessible via any desktop or mobile device that allows boat owners to better manage their vessel and communicate with service technicians about maintenance and repairs. Similarly, the MyTaskit Pro Coordination module is a service that enables boating professionals to communicate directly with those customers online, and communicate internally with their staff about those customer projects. The Operations module of MyTaskit Pro (formerly known as DockMaster), is the company’s business management system that helps boating professionals with their backend operations, including financial management, work order processing, inventory management, point of sale, marina management and sales management.
Over the last year, MyTaskit Pro Operations users have continued to migrate to the Hosted Operations solution at a rapid clip which, along with new customers, has resulted in an 80 percent increase in the number of Operations users now on the Hosted, or cloud-based solution. Customers are increasingly choosing the Hosted solution because it reduces internal technology burdens and improves their uptime and support.
Here are additional 2015 highlights:
Consumer Adoption: In July, MyTaskit announced that it had crossed the 3,000-user milestone of consumers registered to use the MyTaskit app, a number that’s now grown 20 percent. Overall, marine professionals who have adopted MyTaskit are looking to coordinate business with the more than 35,000 consumers who they serve.
Regional Expansion: After expanding from the Southeast to the Northeast regions earlier this year, MyTaskit unveiled its Pacific Northwest expansion in November, from the Greater Seattle area in the U.S. to the Greater Vancouver area including Vancouver Island in British Columbia. These businesses are looking to coordinate business with the 6,200 local boat owners they serve.
Product Enhancements: In April, MyTaskit launched the new MyTaskit and MyTaskit Pro Coordination module for boat owners and marine industry professionals. In May, MyTaskit unveiled the Find a Pro feature for the Coordination module that helps boat owners find local technicians for their service needs. Consumers can use Find a Pro to search for a service technician based on various certifications, skill set, expertise, and business name and/or location.
In July, the MyTaskit Pro 8.1 Operations module was introduced, a new release integrated with Worldpay’s online payment gateway, which meets the EMV and Chip & Pin Requirements, soon to become the industry standard. Customers using the new module can use all major credit/debit cards in a safe, secure environment and process ACH payments. More than 40 percent of MyTaskit Pro Operations module users have upgraded to the new 8.1 platform with another 10 percent expected to upgrade over the next few months.
Top-Class Customer Service: In December MyTaskit unveiled free Gold Support for Hosted customers of its MyTaskit Pro Operations module, providing them Online Group Training Classes and their choice of Individual Training sessions and/or Custom Report creation. The Training & Support package is worth $375 per user per year.
Award-Winning Product: In May the new Service Coordination module of MyTaskit for both boat owners and marine professionals won a 2015 Boating Industry Top Products Award. MyTaskit Pro Service Coordination module was honored as a Top Product by Boating Industry for its innovation and role in redefining marine industry technology.
“It’s been an incredible year all around for our young company, and 2016 promises to have even more exciting business partnerships and product enhancements,” says Kevin Hutchinson, founder and CEO of MyTaskit. “To receive the Boating Industry Award for Top Products and have thousands of boat owners and hundreds of service pros register for our Coordination module was huge. Another great growth area in particular was the cloud-based Operations module of MyTaskit Pro in which customers allow us to manage their servers and data on their behalf. Customers love this because it allows them more time to focus on running their businesses.”
To learn more, and to create a free marine business profile and be found by boat owners on MyTaskit, visit www.mytaskit.com.
MyTaskit simplifies life for individuals and service professionals by facilitating and automating personal and business tasks in the most proactive, coordinated and shared manner. The company’s solutions include MyTaskit, a mobile-enabled, easy to use task-sharing platform to centrally manage and coordinate all-important activities related to both work and play. For businesses, MyTaskit Pro helps service professionals significantly increase operational efficiency, customer satisfaction and profitability by streamlining back-office and service delivery operations, and by establishing electronic, transparent and proactive communication channels with clients and coworkers. Learn more at www.mytaskit.com.
The only surefire way to avoid billing disputes when a repair is complete is to maintain contact with customers during the process and get approvals for any changes to the original work order. But that too can be a challenge when communication becomes encumbered by days of phone tag, unread emails and missed faxes. And if the boatyard or repair shop delays the work while it awaits approval, the timetable for the job is pushed back, which may also lead to client frustration. So what is the answer?