B2B feature makes it even easier for service pros to coordinate work tasks
West Palm Beach, Fla. – Jan. 27, 2016 – MyTaskit, a leading provider of software as a service (SaaS) solutions for connecting service professionals to their technicians and customers, announced its subcontractor assignment feature, along with a number of other product enhancements for the MyTaskit Pro Coordination module, which makes it even easier for service professionals to coordinate work tasks and communicate directly with their customers and technicians online. MyTaskit unveiled the news at the International Marina and Boatyard Conference (IMBC) in Fort Lauderdale, Fla.
MyTaskit is a free web app for boat owners accessible via any desktop or mobile device that allows owners to better manage their high-value possessions and communicate with service technicians about maintenance and repairs. Within the MyTaskit Pro Coordination module, which is available as a free or subscription service with enhanced features, service businesses can coordinate all repair/maintenance tasks with technicians and customers. With the new subcontractor assignment feature, service pros can coordinate service tasks with subcontractors, enabling these businesses to see the task, along with all photos, videos and messages related to a work assignment, and then communicate/coordinate with the Pro user on the tasks. MyTaskit Pro is offered as a free service for the subcontractors.
This was just one of several new features MyTaskit unveiled at IMBC. Other improvements include: support for multiple tech assignment to the same work task, allowing MyTaskit Pro users to quickly add assignments on the fly and to more seamlessly control their workflow; the capability for supervisors to cover other supervisors’ tasks; and bulk assignments, which frees supervisors from having to assign tasks one at a time. MyTaskit also updated its customer registration process to provide a more complete service history, and further integrated technician task coordination and work order processing between the Coordination module of MyTaskit Pro and the Operations module. Formerly known as DockMaster, the Operations module helps boating professionals with their backend operations, including financial management, work order processing, inventory management, point of sale, marina management and sales management.
“Many of these enhancements came directly from customer feedback. Our clients informed us that coordinating tasks between service pros and subcontractors could be as chaotic and inefficient as when coordinating with their own technicians. Now subcontractors of our Pro users will have access to assigned work tasks online, free of charge, including messages, photos and videos about the requested work. They’ll also be able to communicate and coordinate with our Pro users much more efficiently, saving time and confusion,” says Kevin Hutchinson, founder and CEO of MyTaskit. “We have many other customer driven product features coming out in the next 90 days for both the consumer and Pro versions of MyTaskit. Stay tuned.”
MyTaskit is the leading provider of Software as a Service (SaaS) solutions for connecting service professionals to their technicians and customers. By simplifying coordination of tasks, MyTaskit vastly improves the availability, effectiveness and efficiency of service communications while increasing consumer loyalty and profitability. On the consumer side, individuals use MyTaskit to better care for, manage, and coordinate service for their highly valued possessions, such as a boat, RV, or property. Learn more at www.mytaskit.com.