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How to Put an End to Billing Disputes

The only surefire way to avoid billing disputes when a repair is complete is to maintain contact with customers during the process and get approvals for any changes to the original work order. But that too can be a challenge when communication becomes encumbered by days of phone tag, unread emails and missed faxes. And if the boatyard or repair shop delays the work while it awaits approval, the timetable for the job is pushed back, which may also lead to client frustration. So what is the answer?